Shipping policy

Last updated: 29 July 2026

This Shipping Policy applies to orders placed through the Linho Puro online store.

1. Direct Shipping From the Factory

Linho Puro products are prepared and shipped directly from the factory to the address provided by the customer at the time of purchase.

This model reduces intermediate storage and distribution stages. For this reason, the delivery time includes:

• the time required to confirm and prepare the order;

• the transport time to the destination;

• any customs procedures, where applicable.

Direct shipping from the factory does not affect any rights granted to consumers by law.

2. Shipping Destinations

We ship to:

• Portugal;

• European Union countries;

• international destinations available during checkout.

Delivery availability depends on the country, region and postcode provided by the customer.

If no shipping method is displayed for a specific destination during checkout, this means that delivery to that location cannot be completed automatically at that time.

In this case, you may contact us at info@linhopuro.com so that we can check whether shipping is possible.

3. Shipping Methods

We work with different carriers and shipping methods, selected according to:

• the destination country;

• the delivery address;

• the weight and dimensions of the order;

• carrier availability;

• the estimated delivery time;

• the characteristics of the products.

The shipping methods available for each order are displayed during checkout.

Linho Puro may select or replace the carrier initially planned where this is necessary to complete delivery under equivalent conditions, without additional costs for the customer and without reducing their rights.

4. Order Preparation

Once we receive the order and confirm the corresponding payment, it enters preparation at the factory.

Preparation time may vary depending on:

• product availability;

• the quantity ordered;

• the time of year;

• order volume;

• campaigns or periods of increased demand;

• the need for additional checks;

• weekends and public holidays.

Preparation periods are calculated in business days and do not include Saturdays, Sundays or applicable public holidays.

The customer will receive a notification when the order is shipped, whenever the relevant shipping method provides this update.

5. Estimated Delivery Times

Delivery times vary depending on the destination and the selected shipping method.

The applicable estimate will be displayed during checkout or communicated in the order confirmation.

The total delivery time may include the preparation period at the factory and the transport period.

Unless a different delivery time has been stated and agreed, the order will be delivered without undue delay and within the maximum period provided by law.

The delivery times shown are estimates and may be affected by events beyond our reasonable control, including:

• carrier delays;

• strikes;

• adverse weather conditions;

• periods of high demand;

• customs procedures;

• travel or transport restrictions;

• incorrect or incomplete addresses;

• absence of the recipient;

• force majeure events.

Whenever we become aware of a significant delay, we will seek to inform the customer using the contact details provided with the order.

6. Shipping Costs

Shipping costs are calculated according to:

• the destination;

• the delivery method;

• the weight and volume of the order;

• the carrier used;

• any free shipping campaigns;

• other conditions applicable to the order.

The shipping cost is displayed before the purchase is completed.

The customer may review the total cost of the order, including applicable shipping charges, before confirming payment.

Where a free shipping campaign applies, the conditions communicated in the relevant campaign will apply, including any minimum purchase amount, destination or validity period.

7. Orders to Portugal

Orders addressed to Portugal will be delivered by one of the carriers available for the relevant address.

The delivery time and shipping cost will be displayed during checkout.

For deliveries to autonomous regions, islands or other areas with specific logistical conditions, delivery times and costs may differ from those applicable to mainland Portugal.

8. Orders to the European Union

We ship to the European Union countries available during checkout.

Delivery times and costs may vary depending on the country, postcode and carrier.

For orders shipped and delivered within the customs territory of the European Union, customers are not generally charged customs duties for the movement of goods between Member States.

Specific tax rules may apply depending on the destination country and the nature of the order.

The final price and known delivery costs will be displayed before the purchase is completed.

9. International Orders

Orders addressed to countries or territories outside the European Union may be subject to:

• customs duties;

• import taxes;

• VAT or other local taxes;

• customs clearance fees;

• carrier administration fees;

• customs inspections or procedures.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping costs paid to Linho Puro and are the responsibility of the recipient.

Linho Puro does not control the amounts charged by the authorities or other entities in the destination country.

We recommend that customers contact their local customs authorities before completing a purchase if they wish to obtain information about possible charges.

Refusal to pay customs charges or refusal of the order may result in the order being returned to the factory. In this case, any transport, return, storage or customs procedure costs incurred may be deducted from the refund, where legally permitted.

10. Order Tracking

Where the shipping method provides a tracking code, it will be sent to the email address or telephone number provided by the customer.

Delivery status updates are provided by the carrier and may not appear immediately after shipment.

If the tracking code remains without updates for an unusually long period, please contact us at info@linhopuro.com.

11. Delivery Address

The customer is responsible for providing a complete, current and accurate address.

Before completing the order, the customer should confirm:

• the recipient’s name;

• street name and door number;

• floor, unit or additional information;

• postcode;

• town or city;

• country;

• telephone number;

• email address.

If the customer identifies an error after completing the purchase, they must contact us immediately.

We cannot guarantee that the address can be changed after the order has entered preparation or has been shipped.

Linho Puro is not responsible for delays, returns or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Additional costs may be charged where a new shipment is required due to an address error, repeated absence of the recipient or failure to collect the order.

12. Delivery Attempts

The conditions and number of delivery attempts depend on the carrier used.

Where delivery is not completed, the carrier may:

• make another delivery attempt;

• contact the recipient;

• redirect the order to a collection point;

• request additional instructions;

• return the order to the sender.

The customer must monitor communications from the carrier and collect the order within the stated period, where applicable.

13. Uncollected or Refused Orders

Where an order is returned to the factory due to:

• absence of the recipient;

• failure to collect the order;

• an incorrect or incomplete address;

• unjustified refusal of delivery;

• failure to pay customs charges,

we will contact the customer to assess the situation.

If the customer requests a new shipment, the corresponding costs may be charged.

If the order is cancelled, the costs actually incurred for shipping and return may be deducted from the refund where legally permitted and where the return was not caused by an error by Linho Puro or the contracted carrier.

14. Delayed Orders

If the order is not delivered within the stated period, the customer should contact us at info@linhopuro.com.

We will seek information from the carrier and monitor the situation.

Where the order is not delivered within the agreed period or, in the absence of a specific period, within the maximum period provided by law, the consumer may grant an additional reasonable period for delivery.

If the order is not delivered within this additional period, the consumer may terminate the contract and request a refund, in accordance with the applicable law.

It will not be necessary to grant an additional period where:

• Linho Puro expressly refuses to make the delivery;

• delivery within the agreed period is essential to the customer and this circumstance was communicated before the purchase;

• other circumstances provided by law allow immediate termination.

15. Lost Orders

An order will only be considered lost after confirmation by the carrier or completion of the corresponding investigation.

Where there are indications that an order has been lost, Linho Puro may ask the customer to provide:

• confirmation of the address;

• a declaration of non-receipt;

• additional information requested by the carrier;

• cooperation with the investigation process.

Once the loss of an order during transport by a carrier contracted by Linho Puro has been confirmed, the customer will be offered an appropriate solution, including:

• a replacement shipment, subject to availability;

• a refund of the applicable amounts.

16. Orders Damaged During Transport

The customer should check the condition of the packaging upon delivery.

If the order or products show signs of damage, the customer should contact us as soon as possible at info@linhopuro.com.

To help us assess the situation, the customer should send:

• the order number;

• a description of the issue;

• photographs of the outer packaging;

• photographs of the shipping label;

• photographs of the damaged products;

• a general photograph of all items received.

The customer should not dispose of the packaging or products before receiving instructions, as these items may be required to submit a claim to the carrier.

Where the damage occurred during transport arranged by Linho Puro, the consumer’s statutory rights will be respected.

17. Missing or Incorrect Items

If you receive an incorrect item or notice that a product is missing from your order, please contact us at info@linhopuro.com.

You should provide the order number and photographs of the products and packaging received.

Following our assessment, we will offer an appropriate solution at no additional cost to the customer where an error by Linho Puro is confirmed.

18. Transfer of Risk

In contracts entered into with consumers, the risk of loss of or damage to the products remains with Linho Puro until the customer, or a third party appointed by the customer other than the carrier, physically receives the order.

Where the customer directly selects and contracts a carrier that was not proposed by Linho Puro, different rules may apply under the applicable legislation.

19. Changes to an Order

Once the order has entered preparation at the factory, it may no longer be possible to change:

• the products;

• sizes;

• colours;

• quantities;

• the address;

• the shipping method.

Any request for a change must be sent as soon as possible to info@linhopuro.com.

A change will only be deemed accepted once it has been confirmed in writing by Linho Puro.

20. Order Cancellation

The customer may request cancellation by contacting info@linhopuro.com.

Cancellation will be possible where the order has not yet been prepared or shipped.

Where the order is already in transit, the customer must wait for delivery and follow the procedure set out in the Returns and Refunds Policy, without prejudice to the statutory right of withdrawal.

21. Contact Details

For questions relating to preparation, shipping, tracking or delivery, please contact:

Green Dolphin – Factory Fashion, Lda.
Rua Manuel Moreira Maia, 512
4760-257 Brufe, Braga
Portugal

Email: info@linhopuro.com

Whenever possible, please include your order number in your message.