Refund policy

Returns

You have 30 days from the date you receive your order to request the return of an item.

During the first 14 days after receiving your order, you may exercise your right of withdrawal without having to provide a reason. The remaining period, up to a total of 30 days, forms part of Linho Puro’s commercial returns policy.

For a return to be accepted, the item must be in the same condition in which it was received, with no signs of use beyond what is necessary to inspect its nature, characteristics and functionality. Whenever possible, the original tags and packaging should be retained.

You will also need to provide the receipt, order confirmation or another valid proof of purchase.

To request a return, please contact us at info@linhopuro.com.

Once your request has been accepted, we will send you the necessary return instructions, including the address to which the item should be sent.

Items returned without prior notification may not be accepted.

For any questions regarding returns, please contact us at info@linhopuro.com.

Return Shipping Costs

When a return results from the exercise of the right of withdrawal or from a change of mind, the direct cost of returning the item will be borne by the customer, unless otherwise expressly stated by Linho Puro.

The initial shipping costs corresponding to the standard delivery method will be refunded in accordance with the applicable legal requirements. If you selected a more expensive delivery method, the additional cost will not be refunded.

If the item is defective, damaged or incorrect, the return shipping costs will be covered by Linho Puro.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If an item is damaged, defective or does not correspond to the item ordered, please contact us as soon as possible at info@linhopuro.com, including your order number and, whenever possible, photographs that allow us to assess the issue.

We will review the case and advise you of the appropriate solution, without prejudice to the consumer rights provided by law.

Items sold in Portugal are covered by the legal guarantee of conformity established under the applicable legislation.

Exceptions and Items Not Eligible for Return

The right of withdrawal does not apply, in particular, to the following items:

• items produced according to the customer’s specifications;

• clearly personalised items;

• sealed items which, for health protection or hygiene reasons, are not suitable for return once the packaging has been opened, where legally applicable;

• other items covered by the exceptions established under the applicable legislation.

Items showing signs of use beyond what is necessary to inspect their nature, characteristics and functionality may be subject to a reduction in the amount refunded to reflect their loss in value.

Should you have any questions about whether a specific item is eligible for return, please contact us at info@linhopuro.com

Sale Items

Items purchased during a sale, promotional campaign or with a discount may be returned within the time limits and under the conditions set out in this policy, without prejudice to any exceptions established by law.

Gift Cards

Gift cards are non-refundable once they have been used, either in full or in part.

The right of withdrawal applicable to the online purchase of a gift card will be assessed according to its nature, delivery method and whether it has already been used.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different size, colour or style is to return the item purchased and, once the return has been accepted, place a new order.

The availability of the replacement item cannot be guaranteed until the new purchase has been completed.

Refunds

We will contact you once we have received and inspected the returned items to inform you whether the refund has been approved.

When the right of withdrawal is exercised, the refund will be issued within the maximum legal period of 14 days from the date on which we are informed of your decision to withdraw.

However, we may withhold the refund until we receive the returned items or until proof of return shipment is provided, whichever occurs first.

The refund will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise.

Once the refund has been issued, your bank, card issuer or payment service provider may require a few additional business days to make the funds available in your account.