Privacy policy

Last updated: 29 July 2026

This Privacy Policy describes how Green Dolphin – Factory Fashion, Lda., the company responsible for the Linho Puro brand, collects, uses, stores and shares your personal data when you visit our website, make a purchase, subscribe to our communications or contact us.

By using the website and providing your personal data, you acknowledge that you have read this Privacy Policy.

1. Data Controller

The entity responsible for processing your personal data is:

Green Dolphin – Factory Fashion, Lda.
Rua Manuel Moreira Maia, 512
4760-257 Brufe, Braga
Portugal

Email: info@linhopuro.com

For any questions relating to privacy, data protection or the exercise of your rights, you may contact us using the email address provided above.

2. Personal Data We Collect

The personal data we collect depends on how you interact with our website and services.

Data Provided by the Customer

We may collect the following data:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • tax identification number, when provided or required;

  • information relating to your order;

  • products purchased, returned or viewed;

  • contact and marketing preferences;

  • the content of messages sent to customer support;

  • information provided through forms, contact requests, reviews or competitions;

  • any other information you choose to provide.

Payment Data

When you make a purchase, the information required to process the payment is collected.

As a general rule, complete bank card details are not stored directly by Linho Puro. These details are processed by the payment service providers used by the store, such as Shopify Payments, PayPal, Stripe, banking institutions or other payment methods made available during checkout.

We may receive limited payment-related information, such as:

  • transaction status;

  • payment method used;

  • last digits of the card;

  • transaction identifier;

  • information concerning declined, refunded or disputed payments.

Device and Browsing Data

When you visit the website, information such as the following may be collected automatically:

  • IP address;

  • browser type and version;

  • operating system;

  • device type;

  • time zone;

  • language;

  • pages visited;

  • products viewed;

  • searches carried out;

  • products added to the shopping cart;

  • source of the visit;

  • date, time and duration of the session;

  • interaction with the website, advertisements and communications;

  • cookie identifiers and similar technologies.

Marketing and Advertising Data

When you consent to the use of marketing cookies or interact with our advertisements, we may collect information relating to:

  • pages and products viewed;

  • interaction with advertising campaigns;

  • purchases or other conversions associated with advertisements;

  • device and browser;

  • advertising identifiers;

  • consent preferences;

  • interaction with email marketing communications.

3. How We Collect Data

Your data may be collected:

  • directly from you when you place an order, create an account, complete a form or contact us;

  • automatically through cookies, pixels, tags, log files and similar technologies;

  • through Shopify and the applications installed in the store;

  • through payment service providers;

  • through carriers and logistics operators;

  • through advertising, analytics and email marketing platforms;

  • through social media networks;

  • through business partners, where legally permitted.

4. Purposes of Processing

We may use your personal data for the following purposes:

Order Management and Performance of the Contract

We use your data to:

  • process and confirm orders;

  • process payments;

  • issue invoices and accounting documents;

  • prepare, dispatch and deliver products;

  • send updates concerning the status of your order;

  • manage returns, exchanges, complaints and refunds;

  • provide customer support;

  • comply with the agreed terms of sale.

Account Creation and Management

When you create a customer account, we use your data to:

  • authenticate access;

  • display your order history;

  • save addresses and preferences;

  • facilitate future purchases;

  • manage account-related requests.

Customer Service and Support

We use data provided through email, forms, telephone or other channels to:

  • respond to enquiries;

  • provide information about products;

  • resolve issues relating to orders;

  • assess complaints;

  • manage returns and refunds.

Fraud Prevention and Security

We may process data to:

  • verify transactions;

  • detect suspicious activity;

  • prevent fraud, abuse or unlawful use of the website;

  • protect our systems, customers and business operations;

  • comply with lawful requests from authorities.

Shopify may use limited automated processes to identify potentially fraudulent transactions, including the temporary analysis of IP addresses or payment methods associated with failed attempts.

Website Analysis and Improvement

We use browsing and usage data to:

  • understand how the website is used;

  • analyse page performance;

  • identify technical issues;

  • improve navigation and the shopping experience;

  • assess interest in products and content;

  • produce aggregated statistics;

  • test features and changes.

Marketing and Commercial Communications

With your consent, we may use your name, email address, purchasing behaviour and preferences to:

  • send newsletters;

  • announce product launches;

  • promote campaigns, discounts or offers;

  • recommend products;

  • send abandoned cart reminders;

  • personalise communications;

  • measure campaign performance.

You may withdraw your consent at any time by using the unsubscribe option included in each communication or by contacting info@linhopuro.com.

The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Advertising and Remarketing

With your consent to marketing cookies, we may use tools such as Google Ads, Google Analytics, Meta Pixel, Meta Ads and similar technologies to:

  • measure visits and conversions;

  • analyse campaign effectiveness;

  • display relevant advertisements;

  • create advertising audiences;

  • show advertisements again to people who have visited the website;

  • limit how often advertisements are shown;

  • understand how users interact with our advertisements.

These platforms may associate the information collected on the website with other data they hold about the user, in accordance with their respective privacy policies.

5. Legal Bases for Processing

We process your personal data on the basis of one or more of the following legal grounds:

Performance of a Contract

Where processing is necessary to:

  • process an order;

  • receive a payment;

  • deliver products;

  • manage a return;

  • respond to a request relating to a purchase;

  • fulfil obligations arising from the contractual relationship.

Compliance With Legal Obligations

We process certain data to comply with obligations relating to:

  • taxation;

  • accounting;

  • commercial matters;

  • invoicing;

  • warranties and consumer rights;

  • cooperation with competent authorities.

Consent

We rely on your consent, in particular, for:

  • sending newsletters and promotional communications;

  • using non-essential cookies;

  • personalised advertising;

  • remarketing;

  • certain forms of analytics and measurement.

Legitimate Interests

We may process data on the basis of our legitimate interest in:

  • preventing fraud;

  • protecting the security of the website;

  • responding to enquiries;

  • improving products and services;

  • analysing business performance;

  • defending legal rights in judicial or extrajudicial proceedings;

  • communicating with existing customers about similar products, where permitted by law.

Before relying on legitimate interests, we assess whether our interests override the rights and freedoms of the data subjects.

6. Sharing Personal Data

We do not sell your personal data.

We may only share it where necessary to provide our services, comply with legal obligations or pursue the purposes described in this policy.

Data may be shared with:

Shopify

The store is hosted and managed through the Shopify platform.

Shopify may process data relating to:

  • customers;

  • orders;

  • payments;

  • browsing;

  • devices;

  • shopping carts;

  • communications;

  • fraud prevention;

  • store operation and security.

In the context of the normal provision of the platform, Green Dolphin – Factory Fashion, Lda. generally acts as the data controller and Shopify as a data processor, without prejudice to situations in which Shopify may act as an independent data controller.

Payment Service Providers

The data required to process payments may be shared with:

  • Shopify Payments;

  • PayPal;

  • Stripe;

  • banking institutions;

  • card networks;

  • other service providers made available during checkout.

Each provider may process data in accordance with its respective legal obligations and privacy policies.

Carriers and Logistics Operators

We share the information required for delivery, such as your name, address, telephone number, email address and order details, with:

  • carriers;

  • postal operators;

  • logistics partners;

  • collection or delivery services.

Technology Service Providers

We may use service providers for:

  • hosting;

  • security;

  • maintenance;

  • content management;

  • customer support;

  • inventory management;

  • invoicing;

  • data analysis;

  • automation;

  • abandoned cart recovery;

  • product reviews.

Marketing Platforms

With your consent, data may be processed through:

  • email marketing platforms;

  • Google Analytics;

  • Google Ads;

  • Meta Pixel;

  • Meta Ads;

  • Facebook;

  • Instagram;

  • other advertising or measurement tools used by the store.

Advisers and Authorities

Data may be disclosed to:

  • accountants;

  • auditors;

  • lawyers;

  • insurance companies;

  • financial institutions;

  • courts;

  • tax authorities;

  • law enforcement agencies;

  • other public authorities, where there is a legal obligation or lawful request.

7. Google Analytics and Google Services

We use or may use Google Analytics to understand how users interact with the website.

Google Analytics may collect data such as:

  • IP address;

  • device identifiers;

  • pages visited;

  • source of the visit;

  • time spent on the website;

  • actions carried out on the website;

  • information concerning purchases and conversions.

The use of Google cookies or technologies for analytics, advertising personalisation and remarketing depends on the consent preferences presented on the website.

You may change your preferences through the cookie banner or cookie settings panel.

8. Meta Pixel and Meta Advertising

We use or may use Meta Pixel and other Meta Business Tools to measure the performance of campaigns on Facebook and Instagram.

These tools may collect or receive information concerning:

  • visits to the website;

  • pages and products viewed;

  • products added to the shopping cart;

  • checkout initiation;

  • purchases;

  • device;

  • browser;

  • IP address;

  • cookie identifiers;

  • interaction with advertisements.

With your consent, this data may be used for measurement, audience creation, personalised advertising and remarketing.

Meta may process this data in accordance with its own Privacy Policy.

9. Email Marketing

When you subscribe to the newsletter, you authorise the processing of the data required to send marketing communications.

We may use an external email marketing platform, such as Sender, Klaviyo, Mailchimp, Shopify Email or another application integrated with the store.

These platforms may process:

  • name;

  • email address;

  • subscription history;

  • date and source of consent;

  • emails sent;

  • message openings and interactions;

  • products viewed or purchased;

  • communication preferences.

You may unsubscribe at any time by using the link included in the emails or by contacting info@linhopuro.com.

Communications that are strictly necessary to manage an order do not depend on a marketing subscription.

10. Cookies

A cookie is a small file stored on your device when you visit a website.

We use cookies and similar technologies to enable the store to function, save preferences, analyse use of the website and display advertising, where authorised.

Strictly Necessary Cookies

These cookies are essential for the website to function and generally cannot be disabled through the consent system.

They may be used to:

  • manage the shopping cart;

  • process checkout;

  • maintain the session;

  • enable access to an account;

  • save privacy choices;

  • prevent fraud;

  • protect the website.

Functional Cookies

These cookies allow us to remember certain choices and improve functionality, such as:

  • language;

  • region;

  • session data;

  • browsing preferences.

Analytics Cookies

These cookies allow us to analyse:

  • number of visitors;

  • pages visited;

  • traffic sources;

  • website performance;

  • use of features;

  • technical errors.

Advertising Cookies

These cookies may be used to:

  • measure campaigns;

  • create audiences;

  • personalise advertisements;

  • display advertising on external platforms;

  • carry out remarketing.

Non-essential cookies will only be activated after you have given your consent.

You may accept, reject or configure cookies through the consent banner available on the website. You may subsequently change your decision through the privacy or cookie settings.

You may also delete or block cookies through your browser settings. Disabling certain cookies may affect the operation of some areas of the website.

11. Data Retention

We retain data only for as long as necessary for the purposes for which it was collected.

Data relating to orders, invoicing and accounting will be retained for the periods required under tax, accounting and commercial legislation.

Data used for:

  • account management will be retained while the account remains active;

  • customer support will be retained for as long as necessary to resolve the request and for the potential defence of legal rights;

  • marketing will be retained until you withdraw your consent, unsubscribe or exercise your right to object;

  • fraud prevention may be retained for as long as necessary for security and the defence of legal rights;

  • cookies will be retained for the period indicated in the cookie settings panel or until they are deleted.

When data is no longer required, it will be deleted, anonymised or retained only where a legal obligation requires it.

12. International Data Transfers

Some service providers used by the store, including Shopify, Google, Meta and marketing platforms, may process data outside the European Economic Area.

Where an international transfer of data takes place, the legally required safeguards will be used, such as:

  • adequacy decisions;

  • standard contractual clauses approved by the European Commission;

  • binding corporate rules applicable to corporate groups;

  • other safeguards provided for under data protection legislation.

Shopify states that data relating to European customers is initially processed by Shopify International Limited in Ireland and may subsequently be processed by affiliated entities and data processors in other countries.

13. Data Security

We implement technical and organisational measures designed to protect personal data against:

  • loss;

  • destruction;

  • alteration;

  • unauthorised access;

  • misuse;

  • unauthorised disclosure;

  • unlawful processing.

Despite the measures implemented, no electronic transmission or storage system can guarantee absolute security.

Customers are also responsible for protecting their account credentials and for not sharing passwords with third parties.

14. Rights of Data Subjects

Under the applicable legislation, you may exercise the following rights:

  • the right to access your data;

  • the right to rectify inaccurate or incomplete data;

  • the right to erasure of your data;

  • the right to restrict processing;

  • the right to object to processing;

  • the right to data portability;

  • the right to withdraw consent;

  • the right not to be subject to certain decisions based solely on automated processing;

  • the right to lodge a complaint with a supervisory authority.

These rights are not absolute and may be restricted where processing is necessary to comply with a legal obligation, perform a contract or defend legal rights.

To exercise your rights, please contact us at:

info@linhopuro.com

Your request must clearly indicate the right you wish to exercise. We may request additional information that is strictly necessary to confirm your identity.

The exercise of these rights is generally free of charge.

15. Automated Decision-Making and Fraud Prevention

We do not use decisions based solely on automated processing that produce legal effects or significantly affect the customer, except where this is necessary to enter into or perform a contract, is authorised by law or has been expressly consented to.

Payment service providers and Shopify may use automated risk analysis and fraud prevention mechanisms.

These mechanisms may result in a transaction being flagged, subjected to additional verification or declined.

16. Children’s Data

The Linho Puro website and products are not specifically directed at children.

We do not intentionally collect personal data from children without the involvement or authorisation of a legal representative where this is required.

Where a parent or legal representative believes that a child has improperly provided us with personal data, they should contact us at info@linhopuro.com to request its deletion.

17. Links to External Websites

The website may include links to external platforms, social media networks or third-party websites.

We do not control the privacy practices of these third parties. We recommend reviewing their respective policies before providing any personal data.

18. Complaints

Should you have any questions or complaints concerning the processing of your data, please contact us first at info@linhopuro.com.

You also have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados — CNPD
Avenida D. Carlos I, 134, 1.º
1200-651 Lisbon
Portugal

Telephone: (+351) 213 928 400
Email: geral@cnpd.pt

19. Changes to This Privacy Policy

We may update this Privacy Policy whenever necessary to reflect:

  • changes in legislation;

  • changes to our services;

  • new tools or applications;

  • changes to processing operations;

  • operational, legal or regulatory requirements.

The updated version will be published on this page, together with the date of the latest update.

We recommend reviewing this policy periodically.